Recent General Posts

The Meaning behind YELP

10/4/2016 (Permalink)

Yelp focuses on the legitimacy of reviews, public statements of Yelp manipulating

Yelp is an American multinational corporation headquartered in San Francisco, California. It develops, hosts and markets and the Yelpmobile app, which publish crowd-sourced reviews about local businesses, as well as the online reservation service Yelp Reservations and online food-delivery service Eat24. The company also trains small businesses in how to respond to reviews, hosts social events for reviewers, and provides data about businesses, including health inspection scores.

Yelp was founded in 2004 by former PayPal employees, Russel Simmons and Jeremy Stoppelman. Yelp grew quickly and raised several rounds of funding. By 2010 it had $30 million in revenues and the website had published more than 4.5 million crowd-sourced reviews. From 2009–2012, Yelp expanded throughout Europe and Asia. In 2009 it entered several negotiations with Google for a potential acquisition. Yelp became a public company in March 2012 and became profitable for the first time two years later. As of 2016, has 135 million monthly visitors and 95 million reviews. The company's revenues come from businesses advertising.

According to BusinessWeek, Yelp has a complicated relationship with small businesses.<supbwbwbw_3-0">[3] Criticism of Yelp focuses on the legitimacy of reviews, public statements of Yelp manipulating and blocking reviews in order to increase ad spending, as well as concerns regarding the privacy of reviewers.

IICRC Certified Firm

7/26/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of South Redlands/Yucaipa  is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Introducing SERVPRO of South Redlands/Yucaipa

6/27/2016 (Permalink)

Jeff Padgett receiving his completion certificate from SERVPRO where he spent 3 weeks learning their systems.

Jeff Padgett, co-founder and former President of Padgett's Cleaning and Restoration, has recently embarked on a new endeavor. In October of this past year, Jeff purchased SERVPRO of South Redlands/Yucaipa. While he thoroughly enjoyed his 30+ years working to build Padgett's from a small carpet cleaning business to a full service cleaning and restoration company, he decided to take on this new challenge when the unique opportunity presented itself. Since purchasing the franchise, Jeff and his new employees have focused on learning SERVPRO’s systems and are now ready to provide the Inland Empire (and surrounding area) with any and all of its residential and commercial restoration and cleaning needs.

SERVPRO of South Redlands/Yucaipa technicians are highly trained and use advanced equipment and techniques to clean and restore your home or commercial property. Our focus on training and documentation help our technicians make your house feel like home again. We provide:

  • Water Damage Restoration

  • Fire Damage Restoration

  • Mold Remediation

  • Cleaning Services

  • Storm Damage Restoration

From all of us here at SERVPRO of South Redlands/Yucaipa, we look forward to working with you.

Like it never even happened,

Jeff Padgett and staff

Tweets For Your Safety!

3/24/2016 (Permalink)

Twitter announced the launch of the new Twitter Alerts this past September. Designed to supplement existing emergency notification systems, Twitter Alerts allows law enforcement bodies, public safety and emergency management organizations, governments and other federal, state and local agencies to provide alerts via text message and push notifications during emergencies to subscribed users. Users can sign up to receive these alerts from the accounts of their choice. When those accounts send out a tweet labelled as an alert, users will then receive a SMS or push notification along with the tweet on their Twitter stream, marked by a orange bell icon.

A number of organizations within the United States and abroad have enabled alerts on their Twitter accounts. You can find the full list of participating organizations here. Subscribing for these alerts is fairly straight-forward and only takes a few moments. Simply sign in to your Twitter account, then head to the Alerts set up page for the organization you’re interested in receiving emergency notifications from. This page can be found by adding “/alerts” to the organization’s Twitter URL.

For example, if you wish to subscribe to Twitter alerts from FEMA, you would sign up at

Once on the set up page, simply click the blue “Activate Alerts from @fema” button. If you have no mobile phone number linked to your account, you will be prompted to add one, allowing the system to send you alerts via SMS. In order to receive Twitter alerts via push notification, you must be using Twitter for iPhone version 5.10 or higher, and Twitter for Android 4.1.6 or higher.

Twitter can be a valuable source of real-time information and with this new alert system, it can provide lifesaving information for you and your family.


What do Insurance Agents Look for in a Restoration Company?

12/8/2015 (Permalink)

Over the years, Jeff Padgett has learned a great deal by listening to feedback from its insurance agents and adjuster partners in the business. Once such resource is Mr. Scott Manning, a veteran insurance agent based in Colton, California.  When someone who has been in the business since 2004 talks, Jeff Padgett listens.

When asked what the top five things an insurance agent looks for in a restoration company, here’s what this former motorcross/supercross athlete turned all-star insurance agent had to share.

Timeliness is huge. How fast can the restoration company get on scene to start cleaning up? After an initial call from a homeowner to their agent, they’ll often call back to report that water is still pouring out of the wall. More often than not, the insured do not realize that under their policy, they are responsible to mitigate the damage as much as they can. Particularly with water, the quicker the restoration company can arrive, the less damage the home or business is likely to experience.

Size doesn’t matter.  It’s critical for restoration companies to realize that no matter the size of an insurance claim, it is always a big deal to the homeowner and needs to be treated as such.

Communication.  It is essential for the agent to be kept in the loop, as they are the insured’s primary contact and will likely be calling them until their concerns or questions have been addressed.  Occasionally, an agent’s long-term clients turn into friendships, making their responsiveness to them personal.  Bad news is still news.

Follow through.  As obvious as this may sound, Manning looks for restoration companies who have a network of reputable subcontractors.  When a restoration company relies on subs to do what they say, when they say it will be done, it’s in their court to have the right team in place.  Most jobs call for specialty work and the more established local-based companies usually have the best feel for which subs can do what.

Quality of work.  While emergency restoration work is always disruptive, most insured are fairly reasonable. It is difficult to get a structure back to the condition it was before a major water or fire loss claim.  Most clients understand this, but what they find unacceptable is sub-par work and disregard for deadlines.  It is a high standard that the agent hears about loudly.  Respect the client’s time, the agent’s money, and get the job done right the first time.

Disclaimer:  Insurance agents are prohibited by law to steer policy holders to specific restoration companies.  If asked, they may offer recommendations and Padgett’s Cleaning & Restoration, Inc. is among the companies that Manning’s State Farm office prefers to work with.  They have never received a complaint from a client.

Jeff Padgett Awarded Best in Service and Quality

12/8/2015 (Permalink)

Jeff Padgett receives the Blue Hammer Award from Keyantta Hitchens of Nationwide Insurance.

Jeff Padgett was honored at his previous company, Padgett’s Cleaning & Restoration, Inc. Under his direction his team was awarded the 2014 Blue Hammer Award by one of our wonderful clients, Nationwide. This award recognizes the best vendors within Nationwide Insurance’s Property Repair Network. Padgett’s was compared with over 100 other vendors in our region and found to be at the top!

The following factors are considered when determining the award recipients:

• Customer Service (Customer service is the greatest determining factor, with a weight of 50%)

• TIP Time (Time in Progress)

• POMS Score (Performance Objective Monitoring System)

• Number of assignments

This is the first year that Nationwide has acknowledged companies in the Property Repair Network with this award and he is so honored to have been recognized.