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Fire & Water - Cleanup & Restoration

SERVPRO Resources for Insurance Companies

3/23/2019 (Permalink)

SERVPRO professionals focus on satisfying customers through top quality service and prompt results.

SERVPRO professionals focus on satisfying customers through top quality service and prompt results. An insurance adjuster often has similar goals but naturally plays a different role. As cleanup and restoration technicians work to return a Yucaipa,CA, property to its pre-disaster conditions, insurance agents and adjusters handle some of the financial arrangements to get storm victims back on their feet.

A Cooperative Effort

As part of the mitigation company's efforts to work with insurance companies, SERVPRO provides:

  • Access to a national call center
  • Annual compliance checks
  • Clear standards for the work of crews and vehicles
  • Strict file documentation guidelines
  • Quality assurance protocols

An atmosphere of cooperation helps each insurance adjuster reduce the amount of time it takes to complete a claim.

Access to Information

Several advantages have been put into place to make this happen. For example, easy access to electronic files are available through an itemized loss inventory and an electronic claims center. Within these files, insurance professionals have access to quick information, including the first notice of loss, detailed estimates, photos, scanned images of paperwork, job cost data, and all files relating to new jobs, pending assignments, and completed projects.

Restoration vs. Replacement

Cleanup and restoration professionals conduct pretesting to reduce the expense of each insurance claim. When possible, professionals restore property rather than replacing it because restoration tends to be less expensive than replacement. Pretesting gives the technicians that chance to create an effective plan of action that further decreases the costs of cleanup and mitigation.

Third-Party Certification

Finally, SERVPRO works closely with the IIRCR, an independent organization that sets the standards for cleanup and recovery professionals. The right training, ongoing education, and routine inspections improve the quality of the work offered by technicians.

Quick, Convenient Claims Completion

An insurance adjuster must work to keep the cost of claims down for Yucaipa,CA, customers without sacrificing the quality of work received by the customer. A cooperative relationship with cleanup professionals simplifies this process for insurance professionals.

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